Assertive and confident communication and behaviour in the work-place can build self-esteem, improve relationships and promote effective working practices. In Autumn 2020, we delivered 16 on-line training courses with members of UNISON from the social and care sectors and from local authorities across Scotland. This training was delivered via Scottish Union Learning, funded by ScotGov. Learners considered the benefits of assertiveness, practised various assertiveness techniques and considered options for effectively dealing with challenges in the work-place. Importantly, learners considered how showing respect to others and using open-listening techniques are part of assertive behaviour.